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We want you to be 100% satisfied with your pet products, and we proudly stand behind everything we sell. You can return any product within 30 days of order date. Please ensure that the product is either unopened or in otherwise new condition to ensure a complete refund. Shipping costs will only be refunded when it occurs as a result of our mistake and when the entire order is returned. Returned or exchanged items may be subject to a 15% restocking fee and return shipping. To initiate a return, please email email@example.com or call 877-367-4486 and request a return authorization. Please provide an explanation why your product needs to be returned and, when possible, a copy of the original packing slip.