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We want you to be 100% satisfied with your pet products, and we proudly stand behind everything we sell.
You can return any product within 30 days of order date. Please ensure that the product is either unopened or in otherwise new condition to ensure a complete refund.
Shipping costs will only be refunded when it occurs as a result of our mistake and when the entire order is returned.
To initiate a return, please email firstname.lastname@example.org or call 256-498-3333 and request a return authorization. Please provide an explanation why your product needs to be returned and, when possible, a copy of the original packing slip.
Please note that due to pharmacy laws we regret that we cannot accept returns of vaccines or opened medications.
We can only process returns for items actually purchased from VetInternetCo.com.